Beertender: Surly Brewing Co.
WHY? The majority of folks come to Surly with reasonable expectations: great beer, great food, and a great experience. Yours is one of the first faces our guests see at SURLY and it is in your hands to make their experience an amazing one.
WHO? Our Beertenders are friendly, outgoing, and possesses phenomenal communication skills. They are also able to describe, pair, and pour our amazing SURLY beers with both confidence and humility, meeting guests where they are in terms of beer knowledge. Sound like you? Read on! Basic requirements include:
High school diploma or GED required. One to three years restaurant experience preferred, but not required.
TIPS certification strongly preferred (if you don’t have it, you will before you hit the floor).
Strong knowledge of beer styles, local and national craft beers, and Surly beers required.
Outgoing personality and exemplary customer service orientation required.
Able to multi-task while also maintaining friendly, professional composure amid stress.
Cash handling experience required.
Willingness to work as part of a team essential.
Able to perform physical work in a loud environment. While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions.
Must be able to work a flexible schedule based on the restaurant’s needs; may include nights, weekends and holidays.
This is a non-tipped position with a higher than average starting wage.
WHAT? SURLY is an all hands-on deck operation. Our Beertenders work with our restaurant staff as a team to create a wonderful experience for our guests, jumping in to help wherever help is needed. This position reports to the Restaurant General Manager. Basic responsibilities include:
Lead the day-to-day operation of the restaurant bar, and ensure the highest level of beer serving quality, taste, and presentation, including clean and appropriate glassware.
Able to describing details of all our beer, from what menu items would be complementary to the ABV to the hops and malts used, to the history of the beer and/or style.
Able to talk about the history of Surly, the building, and the surrounding area with reasonable knowledge.
Maintain a clean bar and seating area. Check that flatware and glassware are immaculate (flatware should be clean and without spots; glassware should have beautiful lacing when serving beer).
Be able to read food tickets and ensure timely delivery.
Carry dirty dishes from bar to the kitchen.
Open, stock and maintain par levels of all products required for a successful bar operation.
Be organized, able to think and act quickly and effectively while retaining self-composure.
You are the eyes of the operation. Be alert for issues, problems, guest needs, and potential over consumption.
Pay attention and adhere to TIPS principles. Should a guest (or employee) reach the state you do not feel they should drive, offer to call a taxi. Do not hesitate to ask for management intervention if necessary.
Take, fulfill, and enter guest orders into the POS system. Print, verify, and deliver bill at the end of the meal.
Understands that cleanliness, safety and sanitation are the arena of the gods. Maintaining an orderly, clean, and safe work environment (sweeps, mops, vacuums, keeps aisles clear, etc.) is required.
The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 100 pounds. The noise level in the work environment is moderate to loud.
Brings potentially systematic problems that require immediate action to the attention of the Restaurant Manager
Any other responsibilities as assigned by the Restaurant General Manager